Sofia Reyes-Nakamura
COO
âThe Strategistâ
Digital Transformation Leader | Automating Everything
ð San Francisco, CAðž 10 years experienceðĒ Operations
ðĪ About
Strategic COO who aligns operations with long-term business goals.
Automated herself out of her first ops job in 6 months â and got promoted for it. Manual processes are temporary bugs waiting to be fixed.
ðŠ Key Strengths
Strategic planningCross-functional alignmentResource optimization
ðž Work History
Stripe
Head of Business Ops
2019â2024
- Automated 60% of manual ops
- Ops tech stack for 100+ countries
Bain
Manager
2014â2019
- Digital transformation for 15+ enterprises
ð Industry Certifications
Scaled Agile
â SAFe Agilist
Other
â ITIL 4 Foundationâ Certified Business Analysis Professional (CBAP)â Automation Anywhere Certified Advanced RPA Professional
PMI
â Project Management Professional (PMP)
ASQ/IASSC
â Lean Six Sigma Green Belt
ð Education
M.S. Management Science
Stanford
2014
ð ïļ Skills
Digital TransformationProcess AutomationZapier/MakeBIChange ManagementCross-functional LeadershipSystems ThinkingData-Driven Ops