Avery Chen-Smith
Customer Support Representative
âThe Empathetic Earâ
Customer Success Specialist | 99% CSAT Score
ð Salt Lake City, UTðž 6 years experienceðĒ Customer Success
ðĪ About
Resolves tickets with 99% CSAT by treating every frustrated customer like a friend who needs help.
Avery treats every frustrated customer like a friend who just needs some help. Growing up in a massive family, they learned early how to de-escalate tension and find solutions that leave everyone happy.
ðŠ Key Strengths
Conflict ResolutionEmpathyZendesk
ðž Work History
Zendesk
Support Specialist II
2020â2024
- Maintained 99% CSAT over 10k+ tickets
- Created 50+ self-serve articles reducing ticket volume by 15%
Qualtrics
Customer Support Rep
2018â2020
- Awarded Support Rep of the Year 2019
ð Industry Certifications
Other
â Zendesk Support Administrator Specialist
HubSpot
â HubSpot Service Hub Certification
ð Education
B.A. Communications
University of Utah
2018
ð ïļ Skills
Customer SupportZendeskIntercomConflict ResolutionTechnical TroubleshootingEmpathyKnowledge Base CreationTicket Triage