Elena Reeves-Santos
UX Researcher
âThe Listenerâ
Empathetic Researcher | User Interview Expert | Finding Pain Points Others Miss
ð Portland, ORðž 9 years experienceðĒ Product
ðĪ About
Empathetic interviewer who makes users open up. Finds the pain points nobody talks about.
Elena's grandmother was a midwife who could tell what a patient needed by listening to what they didn't say. That same empathic intuition makes Elena the researcher who gets users to open up about frustrations they didn't know they had.
ðŠ Key Strengths
User interviewsEmpathy mappingQualitative insights
ðž Work History
Intuit
Senior UX Researcher
2019â2024
- Uncovered 15 critical pain points that drove $20M in product improvements
- Conducted 600+ user interviews
IDEO
Design Researcher
2015â2019
- Led empathy-driven research for Fortune 500 clients
ð Industry Certifications
Nielsen Norman Group
â Nielsen Norman Group UX Certification
Other
â Certified Usability Analyst (CUA)â Interaction Design Foundation (IxDF) Certification
Google
â Google UX Design Certificate
ð Education
M.S. Information Science (HCI)
University of Michigan
2015
ð ïļ Skills
User InterviewsEmpathy MappingQualitative AnalysisDiary StudiesContextual InquiryMiroDovetailJourney Mapping